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FAQs

Ascent Vantage Questions

Q. Who is Ascent Vantage?

We are a close team of entrepreneurs that want to provide all natural solutions in a modern world that's plagued with a growing epidemic of chronic diseases. Our mission is to help you support and promote your health with all natural products and services that enhance your all natural lifestyle. Feel free to email ascentvantage@gmail.com or call (855) 848-2590 with inquiries or feedback.

 

Q. What is activated charcoal powder?

Activated charcoal is well known as a antidote as it adsorbs most organic toxins, poisons and chemicals before they can harm the body. Some emergency rooms administer large doses of activated charcoal for certain types of poisoning. Activated charcoal can also be used as an all-natural way of whitening teeth as opposed to the conventional method of chemical teeth whitening strips. We have implemented this product because everyone wants a whiter smile and a smile is you best chance to make a powerful first impression!

 How do I use activated charcoal?

3 easy steps to get a brighter smile within 3 days or your money back!

  1. With a small spoon, or a pinch of your fingers, apply a small amount of the activated charcoal to the palm of your hand.
  2. Apply to a moist tooth brush and brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit carefully to avoid unnecessary splatters around your sink area.
  3. Rinse thoroughly and enjoy your brightest smile yet.

 Q. How does your activated charcoal compare to others?

Ascent Vantage Activated Charcoal Powder gives you the brightest smile in 1-3 days guaranteed or your money back! Our all natural ingredients are organic, tried, tested and FDA approved.

 

Q. What kind of security does your website have?

Our website has a very secure SSL (Secure Sockets Layer) link which ensures all data passed between the web server and browsers remain private and integral.

 

Q What are my payment options?

You can choose any of the following payment methods at checkout: Any major credit card (American Express, MasterCard, Discover, Visa, plus Paypal).

 

Q. What happens if I need to return an item?

You will be responsible for paying for your own shipping costs as you return an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping merchandise with a value over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Q. What’s your policy on refunds?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. To complete your return, we require a receipt or proof of purchase (Order number, first & last name on file, order status screenshot, etc.).

Only regular priced items may be refunded, unfortunately pre-order and sale items cannot be refunded. If you receive a defective item, please contact us at ascentvantage@gmail.com with details of the product and the defect.

We are unable to refund additional duties and customs fees incurred by the client. International orders vary depending customs enforcement. Customs enforcement is different from one country to the next. We ship to all countries but only cover the cost of shipping.

*Please Note: We handle return/refund requests on a case by case basis, we will do whatever we can to make sure your experience with our company is satisfactory. Please email us at ascentvantage@gmail.com to discuss your return/refund request and we will work with you. All returns are are subject to a 10% restocking fee.

 

Here are a few tips to keep in mind:

Please provide us with error-free shipping and correct billing information in order to avoid unnecessary delays and expedite your merchandise as quickly as possible.

Your billing address must match the address that appears on your monthly credit card or bank statement and be sure to check your statement for accuracy.

Leave fields blank if they don't apply to your shipping or billing address and do not enter "N/A," "Not applicable".

Enter information in the appropriate fields. For example, do not enter city and state information in the Address Line 2 field; use the provided city and state fields instead.

Q. What are my shipping costs?

We offer free worldwide shipping on orders over $50! We ship USPS First Class with a tracking number for clients worldwide. Your merchandise will be processed immediately but please allow 2-3 weeks shipping time, due to very high demand. We offer Free Shipping within the Continental US.

Q. How often do you respond to emails?

We prioritize our email responses according to a client's level of urgency. We will respond to less urgent inquiries within a 24 hour period.

Q. What if I put an incorrect shipping address?

Contact us immediately if you put an incorrect shipping address as we are unable to guarantee changes once the order has been processed.

Q. How do I order?

Save and smile when you order from us as we offer free shipping within the Continental US and no sales tax! Click the "Shop" button on our website and you will be led through our secure payment processing. Our products are only available on our website and through select retailers internationally.

Q. What if I decide to cancel my order?

Please make sure you review your order prior to making your purchase as we are unable to cancel your order after it has been processed. Contact us immediately if you have placed an order incorrectly and need additional assistance.

Q. How much time will it take to get my order?

We ship USPS First Class with tracking number for domestic orders. Your merchandise will be process immediately. Merchandise is usually delivered within 2-5 business days however a high level of demand for our merchandise can affect shipping times. We will follow up with our clients on a case by case basis if this happens.

International orders vary depending customs enforcement. Customs enforcement is different from one country to the next. We ship to all countries but only cover the cost of shipping. Ascent Vantage cannot be held responsible for customs enforcement delays, related to your country of residence. Additional duties and customs fees are the responsibility of the client. First Class International Mail may take from 1-8 business days in Canada & the United Kingdom). First Class International Mail may take from 7-14 business day for the rest of the world.